Your Garage Door, Our Guarantee: Quality You Can Trust
At Rocky Mountain Garage Door Repair, we stand behind our work, ensuring your satisfaction every step of the way.
The Rocky Mountain Garage Door Repair Guarantee
At Rocky Mountain Garage Door Repair, we believe in delivering not just quality service but also complete peace of mind. Our warranty philosophy is rooted in a commitment to our customers—ensuring that you receive only the best solutions for your garage door needs. We take pride in the work we do, and we want to ensure that you feel confident in your decision to choose us. Your satisfaction is not just our goal; it’s our guarantee.
🔧 Workmanship Warranty
Our workmanship warranty is a testament to our confidence in the skill and dedication of our technicians. We cover all labor performed during the installation or repair of your garage door for a period of two years. This warranty ensures that any issues arising from our work will be promptly addressed at no extra charge. If you experience any problems that can be linked to our craftsmanship, simply contact us, and we’ll make it right. Our commitment to quality means that we invest in continuous training and development for our team, allowing us to maintain the highest standards in the industry.
🛡️ Parts Warranty
Understanding the importance of quality parts in the functionality of your garage door, Rocky Mountain Garage Door Repair offers various parts warranties depending on the type of component installed. We collaborate with top manufacturers who provide warranties ranging from one year to a lifetime, depending on the part. It's essential to differentiate between manufacturer warranties, which cover defects, and our company warranty that ensures proper installation. For instance, springs typically have a 5-year warranty, while openers may come with a 1 to 3-year warranty. Always check with us for specifics on your installed parts.
✅ Satisfaction Guarantee
Your satisfaction is our highest priority. If, for any reason, you find yourself unsatisfied with our services, we urge you to let us know within 30 days of your service completion. Our team will work diligently to resolve any issues and ensure that the job meets our high standards and your expectations. At Rocky Mountain Garage Door Repair, we are committed to making things right because we truly value your trust in us.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Labor Costs
All labor costs related to installation and repairs performed by Rocky Mountain technicians are covered under our workmanship warranty for two years.
Garage Door Springs
Springs installed by us are covered for up to five years, protecting you against manufacturing defects and premature wear.
Garage Door Openers
Our garage door openers come with a warranty of 1 to 3 years, depending on the brand, ensuring you have reliable access to your garage.
Tracks and Rollers
Tracks and rollers installed during your service are covered for two years, allowing for smooth operation and functionality.
Safety Sensors
Safety sensors that help prevent accidents and ensure safe operation are also covered under a 2-year warranty.
Remote Controls
Remote controls are typically covered for 1 year, so you can always operate your garage door with ease.
Weather Seals
Weather seals installed to protect against drafts and moisture are covered for one year, ensuring your garage remains insulated.
How to Make a Warranty Claim
Contact Us
Reach out to our customer service team via phone or email to initiate your warranty claim.
Provide Details
Explain the issue you have encountered and provide any relevant information regarding your service date and warranty.
Schedule an Inspection
Our team will work with you to schedule a convenient time for an inspection of the problem.
Review and Repair
Technicians will assess the issue, confirm it is covered under warranty, and perform necessary repairs.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Normal Wear and Tear: Our warranties do not cover normal wear and tear of parts due to regular usage over time.
- Improper Maintenance: Any issues resulting from improper maintenance or neglect may void our warranty.
- Acts of God: Damage due to natural disasters, such as floods or earthquakes, are not covered under our warranty.
- Unauthorized Repairs: Any repairs or modifications made by individuals not authorized by Rocky Mountain Garage Door Repair will void your warranty.
Extended Warranty Options
For those who desire additional peace of mind, we offer extended warranty options for an extra fee. This includes coverage that extends beyond our standard warranty terms, providing longer protection for both parts and labor. Inquire with our team at the time of service to learn about customizable options tailored to your needs.
Warranty FAQs
What is the duration of the workmanship warranty?
Our workmanship warranty lasts for two years from the date of service, covering all labor performed.
Are parts warranties the same for all components?
No, parts warranties vary by component. For instance, garage door springs may be covered for up to five years while remote controls are typically covered for one year.
How do I know if my issue is covered under warranty?
If your issue arises from faulty workmanship or a defective part installed by us, it generally will be covered under warranty. Contact us for clarification.
What if I am not satisfied with the service?
If you're unsatisfied with our service, please let us know within 30 days, and we’ll work to resolve the issue to your satisfaction.